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Affiliate FAQS

FREQUENTLY ASKED

QUESTIONS

Day 2 Rapid Antigen Tests

I am vaccinated, do I still need to complete a Rapid Antigen Pre-departure test?

You do not need to do a Rapid Antigen pre-departure test if you are fully vaccinated and returning from a non-red country.

All passenger returning to the UK from a red-list country must still perform a Rapid Antigen Pre-departure test and a Day 2 and Day 8 PCR test.

Can I use the Rapid Antigen Tests I already bought from Breathe Assured for Day 2?

Yes you can! Simply complete our form for our customer services team to assist in converting your pre-departure test to a Day 2 Rapid Antigen test. We will need to capture additional information relating to your travels and provide you with a URN number.

After receiving your URN number you will be able to perform the test on Day 0 – 2 using our online photo-upload portal to perform and certify your test results for Public Health England.

Click Here to complete the form.

When do I fill in my passenger locator form?

The passenger locator form is usually completed at the airport prior to departing for the United Kingdom. You usually hand this form in at check-in.

Does each passenger need a Unique Reference Number(URN)?

Yes, each person in your booking will be provided with a URN. This then needs to be used to fill in the passenger locator forms.  

What is a Unique Reference Number?

A URN is the unique reference number you receive when you purchase a Day 2 test. When you receive your URN from us, you will need to use this number on your passenger locator form when returning to the UK from abroad. Each URN is unique to each customer and cannot be duplicated.  Retain this number for when you perform the test as it will need to be captured on our our online portal when completed the registration form. 

The URN number is reported to Public Health England on sale of a test and included when we upload your results to Public Health England after performing the test.

I still have Pre-depature Rapid Antigen tests, can I get a refund?

Please call or email us should you need a refund for the test. However, we suggest that you use the Rapid Antigen test you had for pre departure as your day 2 test for when you return to the UK .

Test Information

Can I eat or drink before my appointment?

Unlike other tests, thankfully food, drink and smoking is not an issue for us as the swab is a strictly and purely nostril only test.
However, nasally ingested medication such as nasal sprays and antihistamines may influence the result of the test.
3 hours should pass between any nasally ingested substances and the test being taken and there is no issue.
Although drinking will not affect the test result, our nurses will not continue the testing process, should any individual appear to be intoxicated.

Can I use the Rapid Antigen Test when travelling between countries?

Our Rapid Antigen tests are only approved for use when travelling to and from the United Kingdom, and should not be used when travelling between EU and other countries.

What is a Rapid Antigen Test?

Rapid Antigen Tests or Lateral Flow Tests are used to detect protein fragments unique to COVID-19 and its variants. The test is performed using a nasal swab and a lateral flow cartridge indicating a positive or negative result. They look for those with high viral loads who could be infectious to others (even though they may be asymptomatic). The accuracy of the test is dependent on the correct testing procedure, which is why travel tests require supervision to be valid.

 

Rapid antigen tests can be used for entry into many countries (please check latest requirements). In addition, they can be used for the pre-departure test (test to return) from all countries into the UK.

 

Results are delivered within 15 minutes, with a travel certificate emailed straight away.

What is a PCR Test?

A PCR Test or Polymerase Chain Reaction test is used to detect RNA or genetic material specific to COVID-19 and its variants. It is very important in the detection of variants entering the country through the various travel channels.

 

The PCR Test is performed using a nasopharyngeal and oropharyngeal (nose and throat) swab to obtain a sample. The sample is then delivered to a laboratory for in-depth analysis.

 

Results are delivered within 2 – 3 days (usually within 24 hours of being received in the laboratory).

What is the difference between a PCR Test, PCR Day 2 & 8 and a Day 5 PCR Test?

The difference lies in when the test must be performed.

 

A PCR test can be used for departure or outbound testing for those countries that require a PCR test instead of a cheaper and simpler rapid antigen test.

 

A Day 2 PCR test is required after return from Green List countries. This is used to help detect any variants that may be entering the country and asymptomatic carriers of the virus.

 

The PCR Day 2 & Day 8 tests are sold as a single unit as the lot numbers are registered together and must be performed by the same person. The Day 2 test helps to detect variants and the Day 8 test is to check whether someone has Covid-19 towards the end of the incubation period. If you test positive on Day 8, you will need to continue self-isolation. Day 2 & 8 tests are mandatory for anyone entering the UK from an Amber or Red Listed Country.

 

A Day 5 PCR (Test-to-Release) is not a mandatory test but can be used as part of the Test-to-Release scheme for travellers returning from Amber Listed countries. The test can only be delivered to your house on day 5 (with the day you return being day 0), of quarantine and performed on Day 5 of quarantine. You must remain in quarantine until a negative result has been received.

What if I test positive?

If at any stage of the testing process you test positive for Covid-19, you must not travel and must self-isolate immediately. Please refer to the NHS guidance online at www.nhs.uk/conditions/coronavirus-COVID-19.

 

If you have symptoms of Covid-19 and your condition gets worse or fails to improve, ring 111 or in an emergency ring 999.

How long does it take to receive my PCR test results?

If using a Randox Drop Box location, you will receive your results next day (up to 11:59pm) via email. If you are using an alternative courier such as DX, you will receive your result within 12-24 hours of sample receipt at the laboratory in Northern Ireland.

What if my test is invalid?

We recommend you book your test supervision appointment as early as possible within the 72 (or occasionally 48) hour window prior to travel in case of the rare event of a problem with your test.

 

There is a 1-2% chance of an invalid test. An invalid test can be caused by a faulty test, a failure to follow instructions properly, or poor sample collection.

 

An invalid test result is shown by the failure of the quality control ‘C’ line to appear, even if the detection line ‘T’ appears.

 

In the event of an invalid test that is deemed a product error, we will do our best to rectify the issue in several ways:

 

  • If you have purchased additional tests, and have one available to use, we will offer a repeat test supervision immediately using the available test. We will then replace or refund the invalid one as preferred.
  • If you do not have a spare test available, we will endeavour to supply you with another test kit and appointment within 24 hours. However, if your flight is within 24 hours, this might not be sufficient. In this case we will refund the cost of test and postage and pay for you to take the test at your departure airport up to a cost of £50.

If the invalid test is a result of failure to follow the instructions of our nurses, we have a no refund policy.

Are Rapid Antigen tests approved?

Our rapid antigen tests are CE 0123 marked  and approved for home testing in the UK. However,  nurse-specialised online appointments are required for travel and other certificates.

Not suitable for use when travelling between EU countries. Our rapid antigen test can only be used when travelling to and from the United Kingdom.

 

Where do I find my certificate?

The certificate for your rapid antigen test will be emailed at the end of the supervision appointment. It is important to check you have received this before you travel and take a copy (either as a photo on your phone, or printed) in case there is no Wi-Fi connectivity at the airport.

I have forgotten my password?

  1. Navigate to My Account on the menu.
  2. Click on Forgot my password.
  3. Insert the email address used when you purchased the tests
  4. Click Reset password
  5. A new password reset email will be sent to your email address.

Worried about a nasal swab?

The lateral flow tests we use are non-invasive, and if used correctly, under the expert supervision of our nurses, should not cause you any injury.

Whilst many tests used in COVID swabbing involve the swabbing of the nasopharyngeal area the tests we use are anterior nasal swabs which only require the swab to be inserted 1-2cm into the nostril.

If you have any coagulation concerns or unusual nasal anatomy, we would still recommend that you continue the test with extra attention and care, using a gentle motion when swabbing.

The lateral flow tests we use are not designed for throat swabbing. Whilst it won’t affect sensitivity, it may affect specificity and therefore may result in a higher chance of false positives.

Can I use a pack containing multiple tests for multiple people or trips?

Our packs are designed to give you the flexibility you need at a more cost effective price per test.

Each test in a pack is individually packaged and wrapped, allowing you the flexible to choose how you want to use them.

Use them as an individual across multiple trips. Our tests have a shelf life of up to a year. You can book an online supervision appointment for each of trip.

Use them as group of individuals travelling together such as a family. Book a single online supervision appointment for up to 5 people in the same session, or book multiple online supervision appointments for each individual travelling.

 

Booking Appointments

What Time Zone is my appointment conducted in?

All appointments booked with Breathe Assured are conducted in UK Time to allow easier calculation of test validity.

 

Can I use a pack containing multiple tests for multiple people or trips?

Our packs are designed to give you the flexibility you need at a more cost effective price per test.

Each test in a pack is individually packaged and wrapped, allowing you the flexible to choose how you want to use them.

Use them as an individual across multiple trips. Our tests have a shelf life of up to a year. You can book an online supervision appointment for each of trip.

Use them as group of individuals travelling together such as a family. Book a single online supervision appointment for up to 5 people in the same session, or book multiple online supervision appointments for each individual travelling.

 

Can I eat or drink before my appointment?

Unlike other tests, thankfully food, drink and smoking is not an issue for us as the swab is a strictly and purely nostril only test.
However, nasally ingested medication such as nasal sprays and antihistamines may influence the result of the test.
3 hours should pass between any nasally ingested substances and the test being taken and there is no issue.
Although drinking will not affect the test result, our nurses will not continue the testing process, should any individual appear to be intoxicated.

What is an Online Test Supervision?

An Online Test Supervision is an online virtual meeting with one of our fully trained nurse specialists. Our nurses remain on a video call with you for the full duration of the appointment until the result has been achieved.

 

A Certificate is issued by your supervising nurse immediately once a negative result is received during your appointment.

How far in advance can I book my appointment?

You can book your test supervision appointment as soon as you have purchased your Rapid Antigen Tests.

 

We can guarantee an appointment slot up to 48 hours before your flight.  Please note that appointments are booked in GMT+1.

 

We will do our best to accommodate any last-minute bookings, however, this may not always be possible. Be sure to book your appointment with enough time to perform the test ahead of your flight and allowing time to redo a test should a void or invalid test result occur.

How long is an appointment with Breathe Assured?

Our Appointments are no more than 30 minutes long, allowing enough time to conduct the test, await the results in 15 minutes and issue the travel test certificate.

Do I need to book an appointment for each member of my family?

Our appointment slots allow enough time to perform the tests on up to 4 people in a single session.

 

After purchasing your test and creating your user login details, select the Online Consultation option to book a session for 2 – 4 people. Should you require more than 4 people to be tested, please book a second appointment.

Please note however you must complete the registration form for each person travelling and attending the session to ensure the information is correctly uploaded to Public Health England and appears on a Travel Test Certificate.

What software do I need to attend the appointment?

All our appointments are conducted using Zoom or Microsoft Teams. If you intend using a phone to sign into the appointment, please ensure you have download the necessary software or application before your appointment starts.

I cannot find my appointment link?

Please email us at customerservices@breatheassured.com  ahead of your allotted appointment time to retrieve the link. Our online meetings run on an automated system and any meeting not attended on time is automatically cancelled.

 

You assigned nurse will contact you once the meeting has started if you have not yet joined, but this will put pressure on the appointment agenda.

How do I reschedule or cancel my appointment?

Appointments can be changed or cancelled up to 12 hours ahead of the booked time free of charge by logging into your online account. Any update less than 12 hours ahead of the appointment will require you to purchase a new online supervised appointment.

What if I missed my appointment?

Our online meetings run on an automated system and any meeting not attended on time is automatically cancelled. If you have missed your appointment you will need to purchase a new Online test supervision in our online store.

I have a last-minute flight. Can I book a Supervised Appointment

We guarantee a supervised appointment when you book within 48 hours of your flight.

 

If your flight is within 24 hours it may not always be possible to book an appointment and we therefore cannot guarantee availability. We will however, endeavour to accommodate your needs where we can.

 

Login to your online account now to book a session as soon as possible. If there are last minute changes, we will do our very best to get you tested.

Travel Information

What test do I need to travel abroad?

You will need tests for the outbound (departure) journey and the inbound (return) journey of your trip.

 

Outbound Trip

The tests required for your outbound journey will be determined by the destinations you plan to visit.

Check the latest travel regulations of your destination prior to purchasing your test.

 

There are two types of tests that are accepted for this purpose:

 

  • Rapid Antigen Lateral Flow Test
  • PCR Test

Check at what time frame to departure the test must be performed as this may change with each country (either 72 hours or 48 hours).

You will need a travel certificate or a QR code to upload to a travel app to fly.

 

Inbound Trip

The tests required for your return journey to the UK is determined by the UK Governments Travel System. Countries are deemed to be either non-red or red list countries based on the level of risk of Covid-19 currently experienced by the country.

For more information of the test requirements and which countries are on the red list, read our UK Travel Requirements Page. 

 

Do children need travel tests?

The rules for children depend on age and country of residency.

Children of all ages who are resident in the UK, British Overseas Territories, Channel Islands, Isle of Man, USA or  specific European countries do not have to quarantine.

If aged 4 and under they do not have to take any COVID-19 travel tests.

11 to 17 year olds must take a:

  • COVID-19 pre-departure test before travelling to England
  • day 2 test on or before day 2 in England – arrival day is day 0

5 to 10 year olds:

  • do not have to take a pre-departure test
  • must take a day 2 test on or before day 2 – arrival day is day 0

Children aged 5 to 17 who are resident in any other country must:

  • take a COVID-19 pre-departure test before travelling to England
  • take a COVID-19 test on or before day 2 in England – arrival day is day 0
  • take a COVID-19 test on or after day 8 in England – arrival day is day 0
  • quarantine at home or in the place they’re staying for 10 days, or for the duration of their stay if it’s less than 10 day

Why can’t I use the government provided test for travel?

A Rapid Antigen test is only valid for travel when performed under medical supervision and accompanied by a Travel Certificate signed by a Medical Professional. The NHS do not have the facilities or resources to issue travel certificates.

Do I need to be tested even if I have been vaccinated?

The UK government has set out guidelines regarding vaccinated and unvaccinated travellers. Test requirements change depending on where you obtained your vaccination as well as the country you are returning to the UK from.  Vaccinated individuals can still carry Covid-19 virus and, until we know more about the efficacy of vaccines, must be tested to help control the spread of the virus.

The type of test required and quarantine rules differ for fully vaccinated travellers depending on the country you are returning from. Find out more about the UK test requirements here.

Will my test be valid if my flights change?

The test result is only valid for up to 72 hours before travel to UK (or less, for other countries you may be visiting).

 

If you have performed your tests within the recommended time and your flights are then moved outside of the specific time period, the test result will no longer be valid and a new test will need to be performed.

 

For example: Your destination requires a test result within 48 hours of arrival. You perform the test 48 hours prior to departure and receive your travel certificate. The flight is then moved:

  • To an earlier time-slot – your test result will still be valid.
  • To a time over 48 hours after your test result – the result will no longer be valid as you are out of the 48 hour pre-arrival window.

 

Breathe Assured cannot be held liable for invalid tests due to a change in travel or transport arrangements.

What is the Passenger Locator Form?

The Passenger Locator Form is a government form you need to complete in the 48 hours before entering the UK. You will be asked to complete it before you will be allowed to go through passport control. This form is required for all passengers travelling to the United Kingdom and is an important requirement in the Test-to-Release scheme.

 

Read more about the Passenger Locator Form.

Test-to-Release

What is Test-to-Release?

Test-to-release is a scheme set up by the UK government (England only) to allow you to be released early from quarantine 5 days after returning to the UK instead of the 10 days currently required for unvaccinated travellers returning from a non-red country.

According to the Test-to-Release scheme, you must perform a PCR test on day 5 of quarantine. You must obtain proof of a negative test by a government approved testing service. Only PCR tests may be used for Test-to-Release.

 

Even if you receive a negative test result on day 5, you are still legally obligated to perform a PCR test on day 2 and day 8 in line with government regulation. This helps to identify new mutant strains of virus that may be entering the country.

 

You are not eligible for Test-to-Release if returning from a high risk country that has been travel banned such as those listed on the Red List, as you will be refused entry into the UK.

 

The UK Government Test-to-Release scheme is only applicable in England and not applicable to Wales, Scotland, or Northern Ireland

How do I join the Test-to-Release Scheme?

Purchase a PCR Day 5 Test from a government approved test provider and indicate your interest in participating in the scheme on the UK government Passenger Locator Form.

 

Your Passenger Locator Form can be completed in the 48 hours before arriving back in the UK, or at the arrival airport.

 

Order your test online to be delivered to your home on the 5th day after you arrive home. Perform the test yourself and return the samples to the laboratory nearest to you. You may leave your house to return the result but avoid all public transport and return home directly after dropping off.

 

Results will take 24-48 hours. If negative, you are free to release from quarantine (England only).

 

This process must be completed for each individual applying for the Test-to-Release scheme including children.

Can I join the Test-to-Release Scheme after I return to the UK?

Yes, you can join the Test-to-Release scheme after you arrive in the UK.  You will need to fill in another government passenger locator form within 48 hours of arrival and conduct a test on day 5 of quarantine for each individual wanting early release.

Delivery & Returns

What are my delivery options?

Breathe Assured endeavours to deliver our products as quickly as possible and in the most cost-effective way. However, we are restricted to the standard times of Royal Mail and the other courier services we make use.

 

Where possible please ensure you give your order enough delivery time to ensure your tests arrive well before you intend travelling.

Delivery Choice Details  Price
Next Day Delivery Royal Mail Tracked 24, aim to deliver the next day, however not guaranteed.

(Mon-Fri order before 2pm)

Included in your purchase
Weekend Delivery Orders after 11am on Saturday will only be processed on the following Tuesday. Royal Mail are closed on Sundays

 

Orders received after 2pm, will only be dispatched the following day.

 

Whilst every effort is made to deliver on time, due to the current Covid-19 pandemic, Royal Mail cannot guarantee Next Day Delivery on the Royal Mail Tracked 24 service.

Please note all deliveries must be signed for.

Where can I find my tracking number?

A tracking number will be provided by email from Breathe Assured and from Royal Mail when dispatched.

If you are unable to locate your confirmation email, please email customerservices@breatheassured.com.

My test has not arrived yet?

All our products are sent using a tracked delivery service. Please check the status of your order using the tracking number provided to you in your confirmation email.

 

Please note all deliveries must be signed for.  If the parcel is undeliverable, it will be returned to our warehouse. If you are unable to take delivery, then please ensure you update the delivery instructions ahead of the scheduled delivery.

 

Breathe Assured cannot be held liable if the wrong address is provided on purchase. Please ensure details are entered correctly initially and check the confirmation email sent to you after the order has been generated.  If you have entered the incorrect details and the product has not yet been dispatched, we will endeavour to change the delivery address. However, if already dispatched we are unable to change details.

 

We can dispatch returned products again; however, you will need to pay a new delivery charge, and this may result in a delay.

 

If you are still unable to track your order, please email us on customerservices@breatheassured.com.

What if I am not in when my order is delivered?

All deliveries must be signed for.  If the parcel is undeliverable, it will be returned to our warehouse.

 

If you are unable to take delivery, then please ensure you update the delivery instructions ahead of the scheduled delivery. We can dispatch products again; however, you will need to pay a new delivery charge, and this may result in a delay.

Refunds and returns

Due to the sensitive medical natured of our products, we are unable to accept returns or provide refunds on tests unless faulty. Should a void result be returned, Breathe Assured endeavours to dispatch a replacement test as quickly as possible.

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