HOW CAN WE HELP?
Our Customer Services Team is available 24 hours a day, Monday to Sunday.
We aim to respond to all customer queries within 24 hours.
We know how confusing this process can be and we want to get you the right help as quickly as possible. To do that, we need to know a little bit more.
Please help us understand your query by selecting the right starting point below:
Assistance during an appointment
If you are currently in an appointment with a nurse or awaiting a nurse and need assistance, or you have already completed your appointment and need help with your certificates, please choose this option by clicking select below.
If you have purchased your test and need help with booking an appointment, rescheduling or cancelling your appointment or confirming your existing appointment details, please click on select below.
If you need help with test information, delivery tracking or updates, access to your accounts or anything related to the test purchase process, please choose this option by clicking select below.
Frequently Asked Questions
While you wait, why not see if we have already answered your question in our Frequently Asked Questions page?